Operations

Cutting Edge Efficiency, Quality Interactions. The primary goals of many medical practices are achieving maximum profitability, while providing safety and excellence in patient care. MPSG develops systems and protocols that balance efficient patient flow, patient satisfaction, physician and staff morale, and practice financial viability.

We replicate and build on success. Having seen what does and doesn’t work in many other practices, MPSG tailors your practice operations to suit your goals, your needs and your style. Moreover, with abundant experience outside of health care, MPSG applies proven solutions from other industries and applies them to your practice.

At MPSG, we view the patient encounter as a single process, beginning with the initial phone call and ending when the last bill is paid. We offer techniques for reducing patient cycle time, streamlining scheduling methods and handling the ever-challenging phone calls. Working with the office layout, we maximize your space capacity and utilization thereby controlling costs. We build processes that allow for real-time work supported by technology so that today’s work gets done today. Our proven tools for benchmarking, self-assessment and response action plans help keep the improvement flywheel turning.

We blend cutting edge efficiency with quality interactions, always keeping an eye on the human component of medicine. Our operations improvement solutions combine advanced systems such as patient web portals and electronic records together with time tested principles such as effective communication, active listening, accountability and quality face-to-face encounters.